After contacting tsu as well as having many good friends write in as well as post on my wall – This is the letter I received:
Hi Sarah – my name is Sebastian and I founded tsu with a sole purpose of providing royalties to users for the commercial use of their content, likeness and image. It’s incomprehensible to me to that current platforms can monetize whatever imagery and content they want without the owner commercially benefitting in any way.
We have been live for about 3 weeks and have garnered some users but I was especially struck when I received an email from a friend of mine to look into your account to ensure something is not awry. We have one million people but one unhappy user is too much for me.
After looking at your profile, I noticed that you have been communicated to incorrectly and I think this is what has led to your frustration. Firstly the gush of users in week 1 required us to set strict spam filters searching for follow-for-follow/follow-me comments and posts, share-this-to-make-money posts, etc. and we identified in an automated fashion users that fell into this category – perhaps you fell into the filter this way. Without further analysis right now I cannot tell you if some of your posts or comments triggered this. That said, the email that you received was not banishing you into eternity, but it was a warning that your account had automatically been placed into a temporary ban until we could get a response that your account was real and you understood the terms and conditions. Once we received that we would ‘unban’ you immediately to go on your merry way. However after reading the template email that was sent to you, the communication to you was woeful and it is now fixed exactly because of you. So I have to thank you but unfortunately it has come at a crescendo of your frustration. I take the blame.
Currently your account is still active and nothing is lost from your activity, including your family tree and any monetization. In fact you have been still collecting royalties for your prior efforts this entire time, so albeit it has made you mad, the construction mechanically is working in rewarding you for your work. The following at the bottom are your statistics. Your account is no longer banned and I personally apologize to you for everything and I would like to invite you to try our platform again, but I understand you probably have us on a dart board now. If you choose not to continue, please let me know and we will do anything with your account that you wish – we can leave it, remove all the content and you just collect royalties or we can delete. If you choose to remove yourself we will send you a check for your royalties. I would prefer that you come back after accepting my heartfelt apology. Our automated emails are now better thanks to you and we have updated our mobile apps to assist users’ experience – so, I think you will find it more edifying than when you tried it last. I hope this is a large learning lesson for us and you will assist us in making this better for everyone, including yourself.
Am I completely convinced that this is on the up and up? I’m not, I am a little gun shy. I like to think the best of people and take them at face value, but that naiveté has led me down wrong paths before….
I accept Sebastian’s apology. I will amend the blog posts to include this and I hope in the future things go smoother for the users of tsu.
First of all thank you for taking the time to look into this and to write back to me. Yes, I was very upset. I am an amazing content creator and it was like a slap in the face to be banned from a site I was putting so much effort into.